Credit cards have revolutionized the way of buying and selling merchandise online however they have also created a mess for e-commerce retailers in the form of chargeback’s. Being an honest retailer, you can defend such kind of chargeback’s if you provide the correct evidence however such type of exercise takes a lot of time and effort. The following prevention indicators may assist you in reducing the risk of fraud-related chargebacks and losses. In addition, card-not-present merchants should develop fraud control policies and training for employees.
The below mentioned points simply do not mean that retailers should avoid processing such orders however they must take extra care while processing them and should try to know more about the prospective customer.
Shipment in High Risk Location/Country. A large majority of fraudulent orders come from places like Middle East, Asia, and Africa. Being an online retailer, whenever there is an order for some products where shipment is to be made in high risk location or country then you must consider it as a red flag & must avoid to process such an order until and unless the ordering customer is well known and trust worthy.
Investigate Bulk Orders from New Customers. Whenever you receive an order from a new customer for high demand goods in bulk quantity rather than normal order then you must take caution in processing such kind of order.
Multiple orders with different credit cards but similar shipping address. Whenever you receive multiple orders for the products from an individual with different credit cards numbers however the shipment address is same then you must consider as a prospective fraud. Generally hackers steal credit card numbers form online resources and use it for fraudulent activities.
Different Billing and Delivery Addresses. Watch out for cases when you receive multiple transaction on one card with single billing address but multiple shipping addresses. It’s recommended not to execute the order whenever you receive such an order unless knowing the valid reason for such kind of difference.
Shipment to P.O. Box Address. Being an online retailer you must know where your merchandise is going to be shipped. The area must be well known as most of the fraudulent people want to ship their orders to vacant properties, i.e: P.O. Boxes so that they remain untraceable.
Use of Suspicious or free e-mail services. Legitimate users always use their real names in their email addresses. If you receive an order from unknown customer who is using suspicious email address like joe123$$$@hotmail.com etc then you must try to avoid such kind of orders.
Request for Over Night Shipping. Whenever you receive an order for the product where the customer is demanding over the night shipment even at higher cost then you must consider it as alarming. Most of the fraudulent people want to rush their desired product over the night regardless of the cost.
By following the above mentioned proactive approach recommended, you can surely minimize the chances of chargeback’s.
PAYMUNDO
( Your global e-commerce solution provider )
info@paymundo.com